Purrfect Paws NPC (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website.

1. Who We Are

Purrfect Paws NPC is a South African non-profit organisation dedicated to the rescue, care, rehabilitation, and welfare of animals.

Website: www.purrfectpawsnpc.org.za

Email: caring@purrfectpaws.org.za

2. Information We Collect

We may collect the following personal information when you use our website:

• Your name
• Email address
• Telephone number
• Physical address (where applicable)
• Donation information (excluding full banking or card details)
• Volunteer or adoption application information
• Information you provide through contact forms
• IP address and browser information
• Cookies and website usage data

You are under no obligation to provide personal information; however, certain services may not be available without it.

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Process donations
• Manage volunteer applications
• Process adoption enquiries
• Communicate with supporters
• Send newsletters (only where you have opted in)
• Improve our website and services
• Meet our legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected.

4. Donations

If you make a donation through our website, your payment will be processed securely by our authorised payment provider.

Purrfect Paws NPC does not store or have access to your full debit or credit card details.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Understand website traffic
• Improve website functionality
• Remember your preferences

You can disable cookies through your browser settings, although some website features may not function correctly.

6. Sharing Your Information

We respect your privacy.

We will never sell, rent, or trade your personal information.

We may share your information only with:

• Trusted service providers who assist in operating our website
• Payment processing providers
• Professional advisers
• Government or law enforcement authorities where required by law

All third parties are required to safeguard your information.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While no online system is completely secure, we continually work to protect your information.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain accurate organisational records

Information that is no longer required is securely deleted or anonymised.

9. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information where legally permissible
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

11. Children’s Privacy

Purrfect Paws NPC does not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If you believe a child has provided personal information through our website, please contact us so that we can remove the information where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Purrfect Paws NPC

Website: www.purrfectpawsnpc.org.za

Email: caring@purrfectpaws.org.za

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.